Case Study: Indruk Communications Limited – Integrated Marketing Agency Website and CRM Development

Indruk Communications Limited

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Case Study: Indruk Communications Limited – Integrated Marketing Agency Website and CRM Development

Client: Indruk Communications Limited

Industry: Marketing and Advertising

Location:,Dhaka, Bangladesh

Deployment Year: 2015


Indruk Communications Limited is an integrated marketing communication agency that has been operating since 2009. They pride themselves on their strategic account services, top-class media department, and a team of interactive professionals skilled in digital innovation. To enhance their online presence and streamline their customer relationship management, Indruk required a dynamic, user-friendly website and a robust CRM system.


The main challenge was to design and develop a visually appealing and engaging website that reflected Indruk’s unique brand identity and showcased their range of services. In addition, the client needed a powerful CRM system that could efficiently manage their customer data, track leads and opportunities, and facilitate seamless communication with their clients.


Our team designed and developed a comprehensive website and CRM solution for Indruk Communications Limited, focusing on the following key technical aspects:

  1. Responsive Website Design: We created a visually appealing, user-friendly, and responsive website design that reflected Indruk’s brand identity and provided a seamless browsing experience across various devices.
  2. Content Management System (CMS): We developed a custom CMS using PHP and MySQL, allowing Indruk to easily manage and update their website content without any technical expertise. The CMS enabled them to add new pages, upload images, and edit existing content with ease.
  3. Customer Relationship Management (CRM) System: We built a powerful and scalable CRM system using PHP and MySQL, which helped Indruk manage their customer data, track leads, and monitor opportunities efficiently. The CRM system allowed Indruk to organize their client information, segment their customers, and automate their communication processes.
  4. Integration with Marketing Automation Tools: We integrated the CRM system with various marketing automation tools, enabling Indruk to create targeted marketing campaigns and track their performance effectively. This integration also allowed Indruk to monitor customer engagement and optimize their marketing efforts based on data-driven insights.
  5. SEO Optimization: We implemented SEO best practices throughout the website development process to ensure that Indruk’s website ranked well in search engine results and attracted organic traffic. This included optimizing meta tags, implementing proper heading structures, and creating SEO-friendly URLs.

Technology Stack: To develop the Indruk Communications Limited website and CRM solution, our team utilized the following technologies:

  • PHP: We used PHP for both the backend development of the website and the CRM system, ensuring high performance and scalability.
  • MySQL: We chose MySQL as the database management system for both the website and the CRM system, providing a reliable and secure solution for managing large volumes of data.


The deployment of the Indruk Communications Limited website and CRM system significantly enhanced their online presence and streamlined their customer relationship management process. The visually appealing, responsive website design allowed Indruk to showcase their services and unique brand identity effectively, while the CRM system enabled them to manage their customer data and communications more efficiently.


By implementing the dynamic website and robust CRM system, Indruk Communications Limited has been able to improve their online visibility, attract new clients, and strengthen their relationships with existing clients. The seamless integration of the CRM system with marketing automation tools has allowed Indruk to optimize their marketing efforts based on data-driven insights, leading to more effective and targeted campaigns. Ultimately, the website and CRM system have contributed to Indruk’s ongoing success and solidified their reputation as a leading integrated marketing communication agency.

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