Client: American International University-Bangladesh (AIUB)
Industry: Education, Food Services
Location: Dhaka, Bangladesh
Deployment Year: 2017
Background:
American International University-Bangladesh (AIUB) is a prestigious private university in Dhaka, Bangladesh. Catering to many students, faculty, and staff, AIUB aims to provide an efficient and convenient on-campus dining experience. AIUB sought a comprehensive restaurant management solution and food delivery app to streamline operations, improve customer service, and enhance the overall dining experience to achieve this goal.
Objective:
To develop a restaurant management system and food delivery app tailored to the unique requirements of AIUB, streamlining on-campus dining operations and providing a convenient and efficient food ordering experience for students, faculty, and staff.
Our Comprehensive Solution:
Beyond Innovations & Technologies developed a holistic restaurant management system and food delivery app tailored to AIUB’s needs. The comprehensive solution was designed to streamline on-campus dining operations and enhance the overall experience for students, faculty, and staff. We ensured that the developed system and app were easy to use, efficient, and adaptable to AIUB’s dynamic environment.
Our solution consists of two main components:
- Restaurant Management System (RMS) The custom RMS was designed to improve and automate various aspects of AIUB’s restaurant operations. The system’s key features include the following:
- Inventory Management: The RMS keeps track of ingredients and supplies, sending automated alerts when stock levels are low, ensuring timely reordering, and reducing waste.
- Order Management: The system streamlines the order processing workflow, from order placement to preparation and delivery. This allows restaurant staff to manage orders more efficiently and provide a smoother customer experience.
- Reporting & Analytics: The RMS offers comprehensive reporting and analytics capabilities, giving AIUB’s dining management team valuable insights into sales, inventory, and customer preferences. This data-driven approach enables them to make informed decisions to optimize operations and enhance the dining experience.
- Food Delivery App: The custom food delivery app was developed for iOS (SWIFT) and Android (Java) devices. The app offers a seamless and user-friendly experience for AIUB students, faculty, and staff, enabling them to:
- Browse Menus: The app displays up-to-date menus from various campus restaurants, allowing users to explore different dining options easily.
- Place Orders: Users can quickly and conveniently place orders directly through the app, customizing their meals according to their preferences.
- Track Deliveries: The app provides real-time order tracking and notifications, ensuring customers are updated on their order status and can anticipate the delivery time.
- Provide Feedback: The app allows users to rate and review their dining experiences, helping AIUB improve its food services continuously.
Integration and Collaboration:
To ensure a seamless user experience, our solution was carefully integrated with AIUB’s existing systems and infrastructure. This integration allowed for secure data management, streamlined operations, and a unified user platform.
Furthermore, our team worked closely with AIUB’s dining management and IT staff throughout the development process. This collaboration enabled us to understand their unique requirements and challenges better and tailor our solution accordingly.
Features:
- User-friendly interface for customers to browse menus, place orders, and track deliveries
- Efficient restaurant management tools for inventory control, order processing, and reporting
- Integration with AIUB’s existing systems for seamless user experience and data management
- Real-time order tracking and notifications for customers and restaurant staff
- Comprehensive analytics and reporting capabilities to support decision-making and optimize operations
Results:
The custom restaurant management system and food delivery app developed for AIUB have significantly improved the university’s on-campus dining operations. The integrated solution streamlines order processing, inventory management, and reporting, enabling restaurant staff to work more efficiently and provide better customer service.
The user-friendly app interface allows AIUB students, faculty, and staff to easily browse menus, place orders, and track deliveries, resulting in a more convenient and satisfying dining experience. Real-time notifications and order tracking ensure timely deliveries and keep customers informed throughout the ordering process.
The solution’s robust analytics and reporting capabilities have empowered AIUB’s dining management team to make data-driven decisions, optimize operations, and allocate resources better. Overall, the restaurant management system and food delivery app have contributed to an enhanced on-campus dining experience at AIUB and supported the institution’s commitment to student satisfaction and success.
Technology Stack:
The technology stack used for building the custom restaurant management system and food delivery app for AIUB included:
- ASP.NET for server-side scripting and web application development
- MySQL for database management
- SWIFT for iOS app development
- Java for Android app development
This combination of technologies enabled us to create a flexible, secure, and efficient solution that met AIUB’s specific requirements and provided a foundation for the university’s ongoing dining services success.
