Industry: Education
Location: Dhaka, Bangladesh
Deployment Year: 2018
Background
American International University-Bangladesh (AIUB) is a leading private university in Dhaka, offering undergraduate and graduate programs in engineering, business, business administration, arts, and sciences. With a growing student body and expanding operations, AIUB required a comprehensive system to modernize procurement and IT operations, reduce manual overhead, and increase transparency across departments.
Objective
To deliver a centralized procurement and IT operations management system that:
Streamlines requisition and purchasing processes.
Improves supplier performance tracking and contract management.
Enhances IT complaint handling, support ticketing, and help desk functions.
Provides better reporting and data-driven decision making.
Our Solution
Beyond Innovations & Technologies developed a custom Procurement & IT Operations Management System (Version 2.0) using ASP.NET and MySQL.
The platform was tailored for AIUB’s needs, integrating procurement workflows with IT service management to ensure end-to-end operational efficiency.
Key Features:
Procurement & Requisitions: Automated purchase requisitions, orders, and approvals.
Supplier Management: Evaluation and performance monitoring to strengthen vendor relationships.
IT Complaints & Support: Centralized logging, assignment, escalation, and resolution tracking.
Help Desk & Live Messaging: Real-time communication with IT staff for faster response times.
Organization Management: Departmental hierarchy, user groups, and privilege settings.
Live Notifications: Instant alerts for approvals, support tickets, and system events.
Reporting & Analytics: Comprehensive dashboards for procurement and IT metrics.
Results
The new system transformed AIUB’s operations by:
Accelerating procurement cycles through automated requisition and approval workflows.
Improving IT support with transparent, trackable complaint management and quicker resolution.
Enhancing accountability with complete visibility into procurement and IT processes.
Enabling cost savings and resource optimization through data-driven decision making.
Boosting user adoption with an intuitive, user-friendly interface.
Technology Stack
ASP.NET – Web application development
MySQL – Database management
Features:
Requisition Management
Digital requisition forms with detailed item descriptions, quantities, and costs.
Multi-level recommendations and approvals for transparency.
Issuance and receiving logs for every request.
Campus and department-based requisition tracking.
Built-in financial clarity with totals displayed in words.
IT Support
Centralized request system for IT-related issues.
Ticket assignment, escalation, and resolution tracking.
Real-time updates to keep staff informed.
Historical logs for recurring issue identification.
IT Complaints
Dedicated module for logging IT complaints.
Categorization and prioritization of complaints.
Transparent tracking of complaint resolution progress.
Accountability through complete resolution logs.
Help Desk (Live Messaging)
Real-time chat for quick support and communication.
Faster resolution of queries through direct messaging.
Internal collaboration between staff and IT teams.
Reduced downtime and improved response time.
Organization Management
Create and manage departments, locations, and user groups.
Privilege-based access control for different roles.
Centralized staff and organizational hierarchy management.
Custom notifications tailored to departments.
Live Notifications
Real-time alerts for requisitions, approvals, IT requests, and complaints.
Event-driven updates for faster action.
Improves efficiency by eliminating delays in communication.
Conclusion
The Procurement & IT Operations Management System at AIUB has evolved beyond procurement automation into a holistic digital operations platform. It empowers the university with transparency, efficiency, and smarter decision making—supporting AIUB’s vision of growth and academic excellence.
